Are We a Good Fit for Your Family?

When choosing a pediatric practice for your children, give serious consideration on the differences in practice philosophies and your own. The best care is given when providers and office staff are aligned with your family priorities and philosophies regarding medical care. Read the following checklist carefully to be sure Gateway Pediatrics is the best medical home for your children. We look forward to meeting you and becoming the “Gateway to Your Child’s Healthy Future!”

TOPIC

PRACTICE PHILOSOPHY

Vaccines

Our vaccine policy follows the schedule outlined by the CDC and American Academy of Pediatrics. See our vaccine policy here.

Antibiotics

We work hard to not overuse antibiotics. We follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics. We do not call in antibiotics over the phone as we do not believe that is good medicine. When we find antibiotics are appropriate treatment, we will be happy to answer your questions!

Medical Home

We work hard to provide comprehensive medical care and serve as your child’s medical home. In that respect, we expect you to contact our office FIRST before seeking specialty care or heading to Urgent Care.

Specialist Care

 

As your medical home we expect that you will contact our office to discuss care plans before scheduling an appointment with a specialist. We want to be involved in providing care in our office where appropriate, or referring you to the most appropriate specialist and helping coordinate your care. Whenever you see a specialists, please request a report be sent directly to our office so we can coordinate all your care.

Technology

Our practice prides itself on efficiency through the use of technology. Contact us through our Patient Portal and effectively use our automated reminders. 

Appointments

We make every effort to meet the needs of our patients. Please familiarize yourself with our office hours and call our office to make an appointment or request an appointment on the Patient Portal. We do not have walk-in hours but can get your child seen for a sick visit on the same day you call.

Timeliness

Our practice makes every effort to run on time with appointments. We believe everyone’s time is equally valuable. We ask that you make every effort to present to the office at your scheduled appointment time and call us if you are running behind. We reserve the right to ask you to reschedule if you are more than 10 minutes late.

After Hours

We have a provider on-call 24/7/365. Call our main number after hours for instructions. We expect that unless it is a true medical emergency (call 9-1-1), you will call the on-call provider to discuss recommendations prior to heading to the ER or Urgent Care. The on-call provider is not waiting for your call, when you call at 2:00 AM, they are more than likely asleep. If you have contacted the answering service and the on-call provider does not call back in 10 minutes, please call the answering service again. 

Insurance

Please make sure we take your specific insurance plan. If you have questions, please contact our office and/or check with your insurance company. No insurance? We offer same day payment discounts on our services (excluding vaccines). 

Billing

It is up to you to understand how your insurance works (including deductibles, co-insurance, and co-pays) and to provide up-to-date insurance information at every visit. Our billing department is more than happy to answer questions you may have and help you where we can. We are a Credit Card on File practice, you can read more about that here

Now that you’ve read the basics about who we are and our philosophies and agree with us, please head on over to Patient Forms to start the process of becoming a new patient! We can’t wait to meet you! 


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